HELP Confort sets up a call reception platform

Since November 24, 2011, the HELP Confort housing emergency network has set up a national call reception platform, operational 7/7.

« At your service 7 days a week, 7 hours a day " This is the new promise adopted - unanimously - by the HELP Confort franchisees at their last national convention in October 2011. Today, they are keeping their commitment.

The national HELP Confort call reception platform

« At your service 7 days a week, 7 hours a day »

Thanks to this platform, consumers can now:

- speak day and night to an emergency call professional*,

- immediately receive advice on how to secure their home in case of domestic emergency,

- be immediately informed about the HELP Confort agency in their area and its operating hours Saturday, Sunday, public holidays, evenings... depending on the urgency: absolute emergency, rapid intervention or rapid intervention without urgency.

The operator having taken over, consumers will be recalled within half a day following by the HELP Confort agency in their sector to agree on a appointment within a period of time adequacy with the emergencyThe intervention or estimate will generally be proposed in a 24h delay.

* Based in Toulouse, the national HELP Confort call reception platform is made up of a team of operators experienced in emergency calls (since they work in particular with doctors) and specifically trained by the brand to answer calls in the context of emergencies and domestic repairs.

Consumers finally reassured… and relieved of their stress!

By definition, when it comes to home repairs and emergencies, consumers have needs that extend well beyond "business hours."
The observation made by HELP Confort is alarming: in the event of a domestic emergency, a third of calls take place early in the morning, in the evening or on weekends, when most offices are closed.

Repair a water leak, unblock a sink, replace a water heater, fix an electrical problem, open a door, secure a broken window... Not all domestic problems are equally urgent., but they are almost always stress generators.
Confused by the situation, we sometimes forget the simple steps to take first to secure our home, such as turning off the water supply in the event of a leak... The real emergency is therefore often of be able to quickly reach a contact person before leaving for work, to know thata professional will be able to intervene diligently,be reassured and advised on the procedure to follow.

A new asset for the network's franchisees

A tool with a strong service focus, the new platform implemented by the HELP Confort brand is also a new asset for the network's franchisees.

HELP Comfort, now organized nationally to respond at any time to emergency calls, stands out and strengthens its position as a true emergency physician for housing.
Independent, the HELP Confort agencies remain free to choose of their intervention ranges. The franchisees nevertheless hold a common commitment : informed of emergency calls by SMS or via a secure Internet platform, iThey will call consumers back within half a day to arrange an appointment..
This extra service effort, whose cost is fully covered by the franchisor, potentially represents 30 % more missions for each HELP Confort agency. With an “average basket” of €260 excluding tax per intervention, the additional business volume generated will allow them to consolidate their activity and better secure employment of their teams of technicians.

About HELP Confort:
HELP Confort is the leading organized network in the home repair and emergency market. Plumbing, electrical, locksmithing, glazing, and more, HELP Confort provides a professional, high-quality solution to individuals suffering water damage, businesses affected by an attempted break-in, businesses crippled by a power surge, disasters, or those subject to security standards, and property managers for the maintenance and emergency management of their real estate portfolio.
At cruising speed, a HELP Confort franchise is a five-person SME. Its team of experienced technicians responds to nearly 5 emergency calls per year. It strives to respond each time within 2000 hours.
More information on www.helpconfort.com

Press contact: SBS.Com, Sylvie Baudard - Tel: 01 46 14 87 38 - http://ww.sbscom.fr