Help Confort, a development based on a high-performance franchise network
Summary for decision-makers
Development of the HELP Confort franchise in the French breakdown assistance market
HELP Confort, a specialist in home repairs, is accelerating its expansion in France with new operational tools and a strengthened network. Following internal restructuring and strategic partnerships, the company plans to reach around twenty franchisees by March 2012. This growth plan aims to offer rapid interventions (less than 24 hours) for individuals, retailers, and businesses, particularly in plumbing, locksmithing, glazing, and electrical work.
Summary
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A franchise network focused on repairs and domestic emergencies, Help Confort is experiencing growth in development linked to its restructuring policy. Thanks to new operational tools, the brand is able to offer franchisees optimal conditions for success in their sector of activity.
Batipôle Editorial
In 2011, the HELP Confort franchise continued the development phase that began in 2010. To secure its deployment, the specialist brand for repairs and domestic emergencies, initially equipped itself with efficient operational tools.
At the origin of this new growth dynamic, the restructuring of the network: In April 2009, SARL HELP Confort granted the French master franchise to SAS HELP Confort Développement. A new team led by Bernard Tardy(1) then devoted its expertise in the management and development of franchise networks to the benefit of the brand.
For 2 years, the master franchisor remained focused on the implementation of operational tools to support franchisees and secure their business creation. Thus, HELP Confort has successively seen the following materialize:
- the putting online of theNext-generation intranet,
- la new operating Bible (more than 1.000 pages of know-how available to network members),
- the establishment of a group contract advantageous, for theprofessional and ten-year civil liability insurance for franchisees,
- la new graphic charter, which is then available on all communication media,
- the establishment of « 36 20 Say HELP », a single national number available to consumers, for local contact,
- an agreement of partnership with FORD,
- two people national partnerships with AXA Assistance et Global Assistance,
- the establishment of a call center, a service designed to accelerate the start-up of business for new HELP Confort franchisees.
Punctuated by the arrival of three new franchisees, 3 provided the impetus. In 2010, HELP Confort continued its expansion. After Lille (59), Toulouse (31), Nantes (44) and Lamballe (22), the emergency home care provider will welcome 7 to 10 additional franchisees into its network. The HELP Comfort network will have around twenty franchisees by the end of March 2012.
(1) Founding director of RBC Conseil (network development consultancy firm), since 1993 Bernard Tardy has revealed hundreds of talents (franchisees or franchisors), more specifically in the field of Service (Agenda Diagnostics, Adhap Services, NewCom France, etc.)
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About HELP Confort:
HELP Confort is the first organized network in the market for breakdown and domestic emergencies. Plumbing, electricity, locksmithing, glazing... HELP Confort provides a professional and high-quality solution to individuals who are victims of water damage... to businesses affected by an attempted break-in... to businesses paralyzed by an electrical overload, a disaster or subject to security standards... to property managers for the maintenance and emergency management of their property portfolio.
At cruising speed, a HELP Confort franchise is an SME of 5 people, its team of experienced technicians responds to nearly 2000 urgent calls per year, she tries to intervene every time in less than 24 hours.
More information on www.helpconfort.com
Press contact: SBS.Com, Sylvie Baudard
Tel: +05 46 36 78 54 XNUMX
Frequently Asked Questions
What is HELPCONFORT?
HELP Confort is a French network specializing in home repairs and emergencies, such as plumbing, electricity, locksmithing and glazing, for individuals, traders and businesses.
What tools have been put in place for HELP Confort franchisees?
HELP Confort has developed a new generation intranet, an operating bible, advantageous insurance contracts, a new graphic charter, a single national number, national partnerships, and a dedicated call center.
What was the progress of the HELP Confort network development in 2011?
In 2011, HELP Confort continued its development, aiming for between 7 and 10 new franchisees to reach around twenty active members in the network by the end of March 2012.
Thematic glossary
Franchise
Franchising is a business model where a company grants entrepreneurs the right to exploit its concept, brand and processes in exchange for royalties.
Professional liability insurance
Professional liability insurance protects professionals against damages caused to third parties in the course of their business.
Intranet
An intranet is an internal computer network used by members of a company or network to share information and operational tools.
graphical charter
The graphic charter defines all the rules for using a brand's visual elements on all its communication materials.
call center
A call center is a service that centralizes and manages incoming and outgoing telephone calls on behalf of a company or network.
Domestic emergencies
Domestic emergencies encompass all sudden problems affecting the home, such as plumbing, electricity, or locksmithing, requiring rapid intervention.
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10 rue Bellevue
31850 Beaupuy
France
Courriel : contact@helpconfort.com
Site internet : https://www.helpconfort.com