Help Confort, a network of franchisees providing breakdown assistance

In January 2009, HELP Confort, the emergency housing provider in Yonne, welcomed a new departmental agency to its network. Today, the results are very positive: job creation, a consolidated presence, and business that continues to grow strongly in its third year.

A very positive assessment

In two and a half years of working with a clientele of individuals, SMEs, businesses and administrations, Antoine MARLAUD has already created 4 full-time jobs.

After an exceptional start in its first year of operation (500 operations) and 125% growth in its second year, the Auxerre-based emergency physician is clearly on track to achieve its objectives. The third year should confirm its success. 2 promises to be a year of consolidation, with revenue still growing by 3 to 2011%.

« Since opening, the number of calls has increased steadily. This has justified hiring a new operator approximately every 8 months. " comments the dynamic 31-year-old Auxerre business leader. Today, he is supported by a sales assistant and three technicians. If all his technicians are " ultra versatile ", they are mostly experienced professionals (10 years or more of experience in their profession). Antoine Marlaud already has a plumber-heating engineer, an electrician, and a carpenter in his team. The recruitment of a fourth technician is planned before the end of 4.

A concept based on a strong notion of service

Emergency and breakdown services are at the heart of the “multi-trade” invented by HELP Confort, the emergency home care provider. They are part of 4 areas of intervention: plumbing, Electricity supply, glazing and locksmithing.

The urgency of the service, which is inherently unforeseen by the customer, must be managed methodically. Assistance begins with the call: the customer's needs are quickly identified, and an appointment is made within 24 hours. For Antoine Marlaud, the HELP Confort concept is based on a strong sense of service: " We always try to do things as quickly as possible for our customers. Depending on the urgency, we intervene within half a day or the next day. Customers are very, very satisfied with our turnaround times. "Beyond its extreme responsiveness, the key to HELP Confort Auxerre's success is clear: " It is necessary fto prove oneself at the start, then keep our seriousness and our quality of service. »

Starting your own business at 29

Originally from Yonne, Antoine MARLAUD followed a technological course : CAP, BEP, Bac Pro. He then continued his training in work-study: BTS, License and finally Master's in industrial maintenance.

At 29, after 10 years as a Maintenance Manager, he left the industrial world to offer his maintenance services to the tertiary sector and individuals. It was while searching on the Internet that he found out falls on HELP Confort. Convinced of the relevance of the HELP Confort concept, Antoine MARLAUD measures the added value that his rigorous working methods, inspired by the industrial world, bring to Auxerre.

While relying on the expertise of their franchisor, the business creator counts on their own resources as manager and salesperson to develop their business. « I chose franchising to help me establish myself and get organized. Being a franchisee means benefiting from the reputation of a national brand and its working methods. In addition, I enjoyed the "network spirit": being part of a team and having people I could rely on—especially during the start-up phase—I immediately embraced that. »

HELP Comfort Auxerre

105 rue des Mignottes – 89000 AUXERRE

auxerre@helpconfort.com

Tel: +03 86 49 55 41 XNUMX

or dial 3620 and say HELP

As a secondary work provider, HELP Confort Auxerre & Yonne works directly with individuals within a 40 km radius of Auxerre, but also throughout the Yonne department with traders, businesses, condominium managers, insurance companies and their assistance services, etc., or in synergy with housing and construction professionals.

- Download the press release in PDF format -

About HELP Confort:

HELP Confort is the leading organized network in the home repair and emergency market. Plumbing, electrical, locksmithing, glazing, and more, HELP Confort provides a professional, high-quality solution to individuals affected by water damage, businesses affected by attempted break-ins, businesses crippled by power surges, disasters, or those subject to security standards, and property managers for the maintenance and emergency management of their property portfolio.

HELP Confort franchisees and their employees apply the quality charter developed by the network.

The HELP Confort network and its members have become partners referenced by AXA Assistance, Mondial Assistance, Multi Assistance, etc.

In 2011, HELP Confort will welcome 7 to 10 additional franchisees to its network. The network will now have approximately twenty locations.

More information on www.helpconfort.com

Press contact: SBS.Com, Sylvie Baudard

Tel: +05 46 36 78 54 XNUMX

http://www.sbscom.fr