2025 Best Retail Customer Satisfaction Award

By Primavera - PR Agency Published on Wednesday, June 11, 2025 at 09:32 AM

Gedimat and Gedibois on the top step of the podium in the “Construction Materials” category

Photo credits : GEDICOOP

Summary for decision-makers

On Thursday, May 22, 2025, a ceremony was held in France to recognize brands that excel in customer relations in the retail sector. During this event, winners were honored in 31 distinct categories, demonstrating their commitment to customer satisfaction. With an impressive average score of 4,58, Gedimat and Gedibois won the Gold Trophy in the “Construction Materials” category, having managed to stand out from 17 finalists. This achievement is the result of a careful analysis of thousands of reviews left between March 1, 2024, and February 28, 2025, where each brand had to meet a minimum criterion of 500 reviews to be eligible.

The award received by Gedimat and Gedibois is a true testament to the dedication and ongoing efforts of the teams at the 486 Gedimat and 59 Gedibois points of sale. The Gedicoop group, to which both brands belong, is delighted with this recognition, which underscores the priority given to customer satisfaction in their business strategy. After winning the Silver Trophy in 2024, this 2025 Gold Trophy highlights the unwavering commitment of the 200 Gedimat and Gedibois members in an extremely competitive market.

Frequently Asked Questions for Decision Makers

What criteria were used to award the Gold Trophy?
The Gold Trophy was awarded based on customer reviews, with an analysis of the average rating obtained from March 2024 to February 2025, requiring a minimum of 500 reviews for each brand.

Who participated in this award event?
The event brought together experts and leaders in French retail, highlighting best practices in customer relations.

What does this victory represent for Gedimat and Gedibois?
This victory is a strong sign of the commitment of Gedicoop's teams and members to customer satisfaction, strengthening their position in a competitive sector.

An expert in customer satisfaction management, WizVille analyzes millions of reviews published on Google each year to evaluate retail brands. Following this in-depth study, WizVille presents the Best Retail Customer Satisfaction Awards, which recognize the brands that have achieved the highest levels of satisfaction over the past 12 months.

Gedimat and Gedibois on the top step of the podium in the “Construction Materials” category

On Thursday, May 22, 2025, at an event that brought together experts and leaders in French retail, the winning brands were recognized in 31 categories for the excellence of their customer relations. In the "Construction Materials" category, which included 17 finalists, Gedimat and Gedibois distinguished themselves by winning the Gold Trophy, with a remarkable average of 4,58 resulting from the analysis of thousands of reviews published between March 1, 2024 and February 28, 2025. To be included in this ranking, each brand had to have a total of at least 500 reviews.

The Gedicoop group is delighted with this distinction, which recognizes the daily work of the teams at the 486 Gedimat and 59 Gedibois points of sale, dedicated to providing the best possible support to professionals and individuals. This victory demonstrates the ongoing commitment of the 200 Gedimat and Gedibois members, who place customer satisfaction at the heart of their business strategy.

It's worth remembering that in 2024, Gedimat won the Silver Trophy. The 2025 Gold Trophy recognizes the tireless investment of Gedicoop members and their employees in a sector characterized by fierce competition.

More information : Read the press release