Salmson supports its customers in successfully transitioning to the new ErP regulations
Summary for decision-makers
European ErP Directive and circulators: adaptation of tradespeople with the Salmson program
The European ErP Directive, effective from 2013, mandates the manufacture and sale of Class A energy-efficient circulators, revolutionizing the practices of HVAC installers. Salmson is launching a dedicated Customer Program for tradespeople, including technical support, specialized training, and regular updates, accessible via SalmsonPASS. In addition, regional meetings and roadshows are raising awareness among distributors and tradespeople about regulatory changes and new products to support the energy transition in the building sector.
Salmson is launching a series of meetings aimed primarily at tradespeople to address the lack of information regarding the European ErP directive, which requires the sale of energy class A circulators.
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Summary
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With the new European ErP directive, the manufacture and marketing of energy class A circulators will be mandatory from January 1, 2013. This development will transform the activity and installation habits of plumbers/heating engineers.
Salmson, a major player in the field of pumps and pumping systems, is supporting its customers through this development. To inform all market players about the directive's impact, Salmson is launching a Customer Program, geared toward tradespeople, and is organizing Customer Meetings, distributor meetings, and tradesperson road shows.
1°) The Customer Program
· A preliminary audit of the needs of artisans
A study carried out by Salmson in 2010, among 900 craftsmen in 4 departments in France, revealed that:
- 70% were not aware of the ErP regulations.
- 80% had never installed Class A circulators.
- 80% wanted to maintain a direct relationship with the manufacturer.
Further meetings were held to identify the expectations of the artisans. These meetings revealed three priority needs:
- Technical assistance.
- Training.
- Regular information on market news.
The 3 components of the Customer Program:
These services are available free of charge to all SalmsonPASS members.
- The "Red Thread": this technical unit aims to provide technical support to tradespeople by answering questions relating to installation, maintenance, or interchangeability issues. It is accessible via a toll-free number, communicated to members.
- Dedicated training courses on heating, overpressure, and domestic water pumping. These courses allow tradespeople to update and refine their technical and regulatory knowledge. The training sessions, delivered by Salmson experts, will take place in the region at partners' locations (Distributors or Capeb). Salmson will use test benches to illustrate the main theoretical aspects.
- Regular information distributed to members through newsletters and a dedicated website.
2) Customer Meetings
The year 2011 will be punctuated by major events, focused on exchanges with distributors and artisans, in order to present to them the challenges of regulation, new products and services.
- Distribution Meetings
- The Artisan Road Shows
Distribution Meetings
Prior to the launch of the Customer Program, Salmson wanted to bring together its distribution partners to raise their awareness of its objectives and present its action plan for 2015.
These meetings took place in Paris (March 3) and Lyon (March 18). Distributors were able to attend a presentation, which was followed by a joint lunch.
Artisan Road Shows
These events, bringing together several hundred artisans, aimed to meet artisans in the region.
- The first Road-Show took place in Rennes (April 5).
- The second Road-Show took place in Bordeaux (April 28).
Scheduled for the end of the day, these road shows provided an opportunity to showcase product and service solutions to effectively meet the ErP Directive. Following the presentation, the tradespeople were shown the products and test benches, installed in a showroom.
A dinner was held, followed by a performance by comedian Eric Antoine. Other Artisan meetings will take place in the second half of 2011.
About Salmson's Building Division
SALMSON is a French SAS (simplified joint stock company) with capital of
€16, integrated into the German group WILO SE. Based in Chatou, the company has 775 employees, including 000 at the Laval production site (790 - Mayenne).
SALMSON designs, manufactures, markets and maintains pumps and pumping systems.
SALMSON serves three markets: construction, the water cycle, and industry. Its offering, one of the most comprehensive on the market, covers almost all requirements in climate control, the water cycle, processes, and peri-process engineering. Construction is SALMSON's traditional market.
SALMSON offers domestic and collective products and solutions for:
- Climate engineering and heating: circulators, pumps, etc.
- Distribution, supply/pressure boosting: surface and submersible pumps, horizontal and vertical multi-cell pumps, etc.
- Lifting: pumps and modules for clear and dirty water...
- Collective sanitation: drainage water, kitchen water, wastewater, etc.
Further information: www.salmson.com
Press contact
Yucatan Agency - Céline Bernard
Tel: 01 53 63 27 20 - cbernard@yucatan.tm.fr
Frequently Asked Questions
What does the European ErP directive require regarding circulators?
The European ErP directive makes it mandatory, from 1 January 2013, to manufacture and market circulators of energy class A.
What services does Salmson offer to plumbers and heating engineers?
Salmson offers a Customer Program including technical assistance, specialized training and regular information, available free of charge to SalmsonPASS members.
Where and when did the first Salmson Customer Program events take place?
The first distributor meetings took place in Paris on March 3, 2011 and in Lyon on March 18, 2011; the first artisan Road-Shows were held in Rennes on April 5 and in Bordeaux on April 28, 2011.
Thematic glossary
ErP Directive
European standard requiring the manufacture and sale of energy class A circulators to reduce energy consumption.
Class A Circulator
Heating pump with high energy efficiency, meeting the energy saving requirements of the ErP directive.
Customer Program
A range of services (audit, assistance, training, information) for heating and plumbing tradespeople, offered by Salmson.
Plumber/Heating Engineer
Professional specializing in the installation and maintenance of heating and plumbing systems.
Test bench
A tool for testing and explaining the operation of circulators and pumps in a technical or training context.
Overpressure
A process aimed at increasing water pressure in a network using suitable pumps.
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78400 CHATOU
France
Courriel : cbernard@yucatan.tm.fr
Site internet : https://www.salmson.fr