Solvimo labels its quality control to certify the level of customer satisfaction

By Batipole Edition Published on Wednesday, June 27, 2012 at 02:00 AM

Photo credits : SOLVIMO

Summary for decision-makers

Solvimo, the first French real estate network to implement a customer satisfaction monitoring certification tool, is strengthening its commitment to assessing the quality of its services at every stage of the customer relationship. A 2012 IFOP survey showed that 98% of customers praised the quality of the network's services and staff. This initiative includes the launch of a system to measure the satisfaction levels of nearly 6000 customers per year, with results published online to ensure transparency and confirm the agencies' reputation.

Olivier Alonso, founder of Solvimo, asserts that consumers trust online reviews more than sales pitches. The company chose to implement a qualitative approach, audited by Success Market and ISO 20252 certified, to collect reliable opinions via an online questionnaire. This project includes a "Tooteclair" label on agency websites, guaranteeing the authenticity of testimonials. By signing a commitment charter, Solvimo ensures the traceability of customer reviews, thus eliminating the risk of fake reviews.

Solvimo launches an innovative tool to certify customer satisfaction

In pursuit of optimal service, Solvimo has implemented a tool across all of its real estate agencies that certifies customer satisfaction monitoring. It is the first French network to take this type of approach to such an extent.

Solvimo has always paid particular attention to evaluating the quality of its services at every stage of the customer relationship. This approach positions it as a serious, reliable, and efficient real estate brand. An IFOP survey published in early 2012 demonstrated that the agency services and the behavior of the network's employees were highly praised by almost all customers (98%).
Solvimo has just reached a new milestone with the launch of a tool designed to measure the level of customer satisfaction of all its agencies (around 6000 people per year) and the publication of the results on the internet for total transparency.

AFFIRM THE QUALITY OF EACH AGENCY ON THE WEB

Since a real estate project requires careful consideration and involves significant investments, prospective buyers and sellers pay close attention to the reputation of industry professionals. With consumers now accustomed to consulting other Internet users' opinions via forums, blogs, online media, and social networks, it was essential that each Solvimo agency's website include a "certified customer review."
This is why the network has decided to carry out, via an independent "certification" body, a systematic check of the level of satisfaction of its customers and to publish the results.

As Olivier Alonso, founder of Solvimo, points out, "today, customers trust a "consumer review" published on the Internet more than a sales pitch or a written commitment. We have entered the era of C to C where consumer recommendations on the Web serve as a reference. This is why we have chosen to adopt a genuine quality approach involving our entire network."

AN ISO 20252 CERTIFIED LABEL

Specializing in content collection, Success Market was chosen to ensure this quality control using standardized monitoring tools, ensuring the reliability of customer reviews. Through an online questionnaire, clients will evaluate the quality of the agency's services by giving a rating ranging from one to five stars. The "Tooteclair" label, currently undergoing ISO 20252 certification, will attest to the authenticity of these customer testimonials on each Solvimo agency's website.
Fully committed to this quality approach, Solvimo franchisees have signed a commitment charter ensuring transparency and traceability of monitoring. "At Solvimo, there will never be any 'fake customer reviews,'" explains Olivier Alonso, its president.

About Solvimo:
A national network of real estate agencies originating from the Var region, Solvimo was founded by Olivier Alonso in 2001, before being launched as a franchise in 2003. In the medium term, it aims to have 400 agencies. Solvimo handles all real estate-related operations (purchase, sale, rental, property management, etc.). It also offers resale security insurance that covers the buyer free of charge up to €30.000 if unforeseen circumstances force them to quickly resell their property at a loss.
www.solvimo.com