Viessmann Climate Solutions France presents its after-sales service offering dedicated to the individual residential market

“Central to the satisfaction of individual customers, After-Sales Service is at the heart of the value proposition to our professional customers.” -

 "Following the success of the “ProDays” in the regions, which encouraged the integration of our new professional clients and the satisfaction of end users, we are aiming for excellence by increasing our support capacity in the field, while developing a new offer for our ProActif. Assistance with initial installation is being extended to our entire offer, from boilers to solar photovoltaic systems, storage batteries and heat pumps, both stand-alone and hybrid. The service offer includes maintenance and warranty extensions, coupled with a new service contract for professionals: the “Peace of Mind” Formula. " said Eric Mougin, Director of Technical Services for Viessmann Climate Solutions for France, today (22.10.2025). Viessmann Climate Solutions (VCS) is part of Carrier Global Corporation (NYSE: CARR), a leading global provider of smart energy and climate solutions. 

The quality of service delivered to individuals is achieved through the training of our Proactive network with the Viessmann Academy and a refocusing of the Approved After-Sales Partner network on the expertise of professionals, grouped around a charter of mutual commitment. We want Authorized After-Sales Partners who act with the same level of competence as a Viessmann Technical Representative.This is already reflected in the evolution of our customer satisfaction indicators and the quality of the relationship with our Authorized After-Sales Partners. Eric Mougin clarified today (22.10.2025).

“The 2-year Serenity package, the all-inclusive service for installers” - It comes in parallel with the warranty offer for individuals and covers all aspects: from advice to installation, commissioning, up to maintenance and troubleshooting for two years. This service, which targets air/water, air/air heat pumps and thermodynamic tanks, offers a peace of mind guarantee for the installer and the end customer. It allows professionals to focus on the essentials: the quality of the customer relationship, sales and installation, while relying on Viessmann's expertise. The pricing of this service for installers was well received during our heating season launch days with our partners. Our offer includes several on-site visits: advice on installation, commissioning, maintenance at the end of the first year, and any troubleshooting of the Viessmann heat pump during the first two years of the installation's life. These first two years are critical for the durability of the installation as well as for the satisfaction of the individual customer. detailed today (22.10.2025) Eric Mougin.

“Maintaining and developing the capacity of the Proactif network in terms of energy performance advice for individuals is at the heart of our concerns” - 

Viessmann Renov' - Less administration, more construction sites! was already part of this desire to focus the Proactif network on its advisory role for individuals and to focus together on high-value projects and not simply the installation of equipment sold by others. The expansion of the Service offering is part of this desire to grow together, not only economically but also by reducing our carbon footprint. Today (22.10.2025) Benoît Viard, Sales Marketing Director of the Carrier group in France for all its brands. 

“Digitization offers efficiency gains to focus on advising individual clients” - All our products are connectable, and most have been connected since the beginning of the year. They can be connected to each other for high-performance systems, but also to the Viessmann network, with the consent of the individual customer, for remote performance management and the prevention of potential faults. Applications ViGuide / ViGuide Pro designed and developed by Viessmann, enable remote monitoring and diagnostics. This makes data analysis more reliable, helps with troubleshooting and allows for parameter adjustments for optimized maintenance. These digital tools identify abnormal system behavior, improving the efficiency and responsiveness of interventions for consistently satisfied individuals.  specifies Eric Mougin.

“Viessmann technical representatives ensure a privileged relationship with the Authorized After-Sales Partners in their region: a technician-to-technician relationship.” - They identify new after-sales service partners and support them in their development and in dealing with everyday issues. In addition, they have a dedicated hotline and significant visibility on the website. Viessmann.fr to promote their commercial growth. Of course, nothing is taken for granted and a progress dialogue is maintained in the form of a documented and factual joint audit. This can result in a training plan at the Viessmann Academy and in connection with the evolution of local demand. » added Eric Mougin.