Dény Security appoints a dedicated contact person for its Dény Online platform

By André Sudrie - PR Agency Published on Thursday, November 20, 2025 at 16:30

Photo credits : DENY SECURITY

Summary for decision-makers

Elise Paris, 49, has been appointed head of the Deny Online platform at Deny Security, following more than 25 years of experience in customer relations, retail, and construction. She now oversees the in-house sales team and becomes the primary technical contact for all clients with an account on the secure platform.

Deny Online allows users to manage their orders for keys, cylinders, and mechanical and electronic locks at any time, and to access the complete order history and delivery tracking. The solution optimizes customer service quality, streamlines communication, and improves operational efficiency through intuitive tools and error-based alerts.

Since 2023, the Dény Online platform has offered managers of establishments open to the public the ability to place and track their access control solution orders themselves. To better support its users, Dény Security announces that Elise Paris will become their single point of contact, in addition to her role as Customer Support Manager for France and Export.

Elise Paris takes over as head of the Deny Online platform to optimize customer service

Elise PARIS, 49, Head of Customer Support France and Export at Dény Security, has just been entrusted with the reins of the Dény Online platform.

Holding a bachelor's degree in Marketing and Sales from ISAM Groupe ESC Amiens, as well as a master's degree in the same field from the Conservatoire National des Arts et Métiers, Elise Paris has dedicated the majority of her career to the retail and construction sectors. With over 25 years of experience in customer-facing roles, she notably contributed to the implementation of e-commerce in her previous position before joining the Dény Security team.

Coordinating and supervising the activity of the sedentary sales department, she adds to her repertoire a role of technical expert by becoming the preferred contact for all Dény Security customers with an account on the secure platform online.deny-security.com.

In this role, she provides user support for managing and tracking their orders, ensures the proper use of the tool, and oversees the quality of service provided. Playing a key role in facilitating communication between the sales and technical teams, she contributes to operational efficiency and customer satisfaction. Furthermore, she has successfully united the sales teams around this project, fostering a collaborative dynamic aimed at optimizing practices and enhancing service performance.

With its smooth and intuitive navigation, the Dény Online service allows its users to register a new order for:

Keys and cylinders (with Deny or European profile), key boxes and padlocks,
Optimal Lock electronic cylinders (compatible badges and batteries) as well as Elyte electromechanical mortise locks,
products from the mechanical range (1-point vertical mortise lock series 11860 and its derivatives, surface-mounted lock with deadbolt only 12185),
panic locks and outdoor modules from the éO range.

The portal also offers the ability to view the complete order history (both current and past orders placed outside the platform) and access delivery tracking to monitor shipments and view the carrier's documentation. Easy to use, the Deny Online platform ensures fast order processing thanks to instant alerts in case of data entry errors, such as incorrect organizational chart numbers, or missing information.

Frequently Asked Questions for Decision Makers

What products can be ordered on the Deny Online platform?

The Deny Online platform allows you to order keys, cylinders (Deny or European profile), key boxes, padlocks, Optimal Lock electronic cylinders, Elyte electromechanical locks, mechanical products, and panic locks from the éO range.

What monitoring services are offered on Deny Online?

Deny Online offers access to the complete order history, delivery tracking, and carrier documents for each shipment.

How does the Deny Online platform secure order entry?

The platform instantly detects input errors, such as an incorrect organizational chart number or missing information, to ensure fast order processing.