Customer support: Knauf is launching its "MyKnauf Order Tracking" service online at knauf.com

By Schilling Communication - PR Agency Published on Wednesday, February 25, 2026 at 10:57

Photo credits : KNOB

Summary for decision-makers

MyKnauf Order Tracking: a digital tool for managing Knauf orders

MyKnauf Order Tracking is a new digital service launched in France in February, offering Knauf distributor customers complete, real-time tracking of all their orders. The tool allows users to view key information such as the order date, delivery details, item specifications, prices, quantities, weights, volumes, progress status, and the delivery or collection location.

Designed for all distributor teams, MyKnauf Order Tracking promotes autonomy through advanced access rights management. The system also offers truck geolocation and direct access to associated documents, with dedicated support from Knauf teams for a quick onboarding.

As a specialist in interior design and building insulation, Knauf also provides professionals in the sector with a wide range of digital tools and services to support them in their daily work. Knauf is complementing this offering on its MyKnauf self-service portal on the knauf.com website with a new initiative designed to facilitate their work, and more specifically, that of its distributor customers: real-time online order tracking.

MyKnauf Order Tracking: a digital solution for optimized and independent management of Knauf orders

MyKnauf Order Tracking: a unique digital tool to view all orders at Knauf

Following the planned digital consolidation of its three French entities—Knauf, Knauf Insulation, and Knauf Ceiling Solutions—on a single website by the end of 2024, this new service complements the Knauf Group's strategy of enhancing customer experience. Deployed globally, MyKnauf Order Tracking is now available to Knauf France customers starting in February. And, as always, customers can rely on the support of the Knauf teams to ensure they fully understand the tool and can easily get to grips with it.

With the aim of making distribution partners increasingly autonomous, This new tool provides a 360° and real-time view of all orders, past and in progress. It allows you to view all the relevant key information, including order placement and delivery dates, as well as the items, their prices, quantities, weights, and volumes. It also shows the order status (processing, confirmed, en route, delivered, partial) and the delivery location (to the branch, to the construction site, or via collection from a Knauf site). MyKnauf Order Tracking even offers truck geolocation to closely monitor the delivery truck(1), as well as direct access to tracking documents (delivery notes, invoices, etc.), which are available for download.

This new Knauf service was also tested prior to its launch by French distributors who confirmed its value for its features and ease of use.

MyKnauf Order Tracking is designed for all teams at Knauf's distributor clients (purchasing centers, logistics platforms, branch managers, department managers, sales representatives, etc.) and is activated quickly after registration. Client "administrator" status (regional management, supply chain departments, multi-point-of-sale management) then allows specific access to be granted to various employees, giving them specific rights so they can, in turn, be fully autonomous.

According to Joaquim Correia, Strategic Marketing Director at Knauf:

"MyKnauf Order Tracking is a new solution made available to distributor customers to make their daily tasks easier, more autonomous and as efficient as possible, in line with the group's promise: Build on us. (2)"

This new service will regularly undergo new developments to better meet customer expectations, with new features.

(1) service being rolled out gradually
(2) "Build with us"

Frequently Asked Questions for Decision Makers

What are the main advantages of the MyKnauf Order Tracking tool for distributor customers in France?

MyKnauf Order Tracking offers a 360°, real-time view of all orders placed with Knauf, with access to key information, updated statuses, and tracking documents. This tool aims to empower distributors to be more autonomous and efficient in managing their operations.

What tracking features are offered by MyKnauf Order Tracking?

The tool allows you to track the progress of each order, access logistical details (date, delivery location, items, quantities, prices, weights, volumes), download associated documents and geolocate delivery trucks (feature being rolled out gradually).

Who can use MyKnauf Order Tracking and how is access granted?

All teams at Knauf's distributor clients (purchasing centers, logistics, branches, ATC) can use the tool after registering. Administrator status then allows for the creation of personalized access for employees based on their role.