Dény Security Installation and Commissioning Service

A new organization for an even more optimal customer experience

Today, the French leader in key management is taking a new step by restructuring its Installation and Commissioning department. The goal: to further improve the quality of service provided to its customers.

As the first step in this new organization, Dény Security announces the appointment of Xavier Duvillard, 38, as Regional Manager for "Installation and Commissioning." Previously a construction manager with the company for nearly 15 years and holding a higher technician's certificate, he has a deep understanding of the company, its products, and its customers' needs. As part of a team of 11 people, his mission includes monitoring ongoing projects in the Paris region, where Dény Security's largest business is located.

At the same time, Dény Security has expanded its team of 5 site managers and 3 installation technicians with:

• two system technicians responsible for strategic markets in Ile de France such as Paris Roissy and Orly Airports,
• an assistant, the driving force behind the back office, with the ambition of systematically giving clients a clear vision of the status of their site, the date of Dény Security's intervention, any blocking points and the actions to be taken to overcome these potential difficulties.

The recruitment of a mechanical technician is currently underway

In addition, a weekly steering committee is set up to ensure the smooth running of projects, attended by Antoine Douville, Deputy Managing Director, the Technical Department, and some of the operational teams. The objective is to monitor the progress of the work, ensure that objectives are met, deadlines are met, and quality is maintained.

Among the other actions initiated in the service of quality, we also mention

- investment in project management software to manage all of the department's activities. This provides much better visibility to customers by automatically informing them when a project is planned or postponed, but also automates a number of tasks such as intervention reports and the signing of acceptance reports. Currently being rolled out, this new application should integrate all projects by September,

• measuring the satisfaction rate at each delivery of the acceptance report as well as, monthly, measuring the service rate by comparing the delivery date of the site with the initial promise made to customers,
• wider use of a panel of trusted local partners for the installation and maintenance of products on a national scale, placed under the responsibility of a site manager from the Installation and Commissioning department.

" With the long-term aim of expanding and professionalizing this network through training and an official Dény Security partner certification guaranteeing the same quality of service, all candidates, SMEs specializing in the installation of locks and/or the commissioning of electronic systems, are welcome, " explains Antoine Douville, Deputy General Manager.

In addition to these improvements, Dény Security offers a comprehensive range of existing services such as the technical hotline available 5 days a week, on-site product maintenance contracts, technical on-call services 7 days a week and 7 hours a day on contracts.

Enabling Dény Security to handle complex projects, whether on high-risk sites or long-term across the country, this new organization of the Installation and Commissioning service is already bearing fruit. " We have already received initial positive feedback from our clients, which reinforces our commitment to making a significant and rapid change in our service offerings, with the ambition of becoming the leader in high-security solutions on the French market, one of our strategic priorities, " concludes Antoine Douville.